TERMS & CONDITIONS
CUSTOMER CARE
At BS Care, we take pride in delivering top-notch customer care to our valued clients. Our Customer Care Policy outlines the principles and guidelines we adhere to in providing exceptional support and service:
1. Customer-Focused Approach: Our primary focus is on meeting the needs and expectations of our customers. We strive to understand your requirements and concerns to offer personalized solutions.
2. Timely Assistance: We are dedicated to responding promptly to all customer inquiries, whether it's via email, phone, or live chat. Our goal is to provide timely assistance and ensure your questions are addressed effectively.
3. Empathy and Respect: Our customer care representatives are trained to demonstrate empathy and respect in all interactions. We treat each customer with courtesy, understanding, and kindness.
4. Problem Resolution: If you encounter any issues or challenges with our products or services, we are committed to finding swift and satisfactory resolutions. Our team works diligently to resolve any problems you may face.
5. Product Knowledge: Our customer care team is well-informed about our product range. We can provide detailed information and guidance to help you make informed decisions about your purchases.
6. Transparent Communication: We believe in transparent and clear communication with our customers. We provide accurate and honest information about our products, pricing, and policies.
7. Order Tracking: To keep you informed about your purchases, we offer order tracking services. You can easily track your shipment and know when to expect delivery.
8. Returns & Refunds: Our return and refund policy is designed to ensure a hassle-free experience. If you are not fully satisfied with your purchase, we facilitate easy returns and timely refunds.
9. Privacy & Security: Your privacy and the security of your personal information are of paramount importance to us. We have stringent measures in place to protect your data and maintain a secure environment.
10. Continuous Improvement: We are dedicated to continuously improving our customer care services. Your feedback is invaluable in helping us enhance our processes and deliver even better support.
We value your satisfaction and strive to make every interaction with BS Care a positive one. If you have any questions, require assistance, or wish to share your feedback, please don't hesitate to reach out to our customer care team.
Contact Information:
TANRIKIZI LTD
· 71-75 Shelton Street, London WC2H 9JQ, United Kingdom
· +44 7471 455830
PRIVACY & SAFETY
At BS Care, we prioritize the privacy and security of our customers' personal information. This Privacy and Security Statement outlines our commitment to protecting your data and maintaining a safe online environment:
1. Data Collection: We collect only the necessary information required to process your orders and provide customer support. This may include your name, contact details, shipping address, and payment information. We do not share this data with any third parties for marketing purposes.
2. Data Storage: Your personal data is securely stored on our encrypted servers and accessible only to authorized personnel. We regularly update our security measures to safeguard against unauthorized access or data breaches.
3. Online Transactions: We use industry-standard encryption protocols to protect your payment information during online transactions. Your credit card details and payment data are securely transmitted and processed through reputable payment gateways.
4. Cookies: Our website may use cookies to enhance your browsing experience. These cookies do not collect personal information but help us analyze website traffic and improve our services. You have the option to disable cookies in your browser settings if you prefer.
5. Communication: We may occasionally send you promotional emails or updates about our products and offers if you opt-in for such communication. You have the right to unsubscribe from these communications at any time.
6. Third-Party Links: Our website may contain links to third-party websites or applications. Please note that we are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.
7. Compliance: We comply with all relevant data protection laws and regulations to ensure your personal information is handled responsibly and ethically.
By using our website and providing your personal information, you consent to the practices described in this Privacy and Security Statement. If you have any questions or concerns regarding your privacy or data security, please contact our customer support team.
Contact Information:
TANRIKIZI LTD
· 71-75 Shelton Street, London WC2H 9JQ, United Kingdom
· +44 7471 455830
PAYMENT POLICY
Payment Methods: The website generally specifies the accepted payment methods, which can include credit cards (Visa, MasterCard, American Express), debit cards, Stripe, or other online payment systems.
Security: The website should ensure a secure payment process by utilizing encryption and other security measures to protect customers' financial information.
Payment Process: The website may outline the steps involved in the payment process, payment deadlines, order confirmation, and the timing of payment authorization.
TANRIKIZI LTD
PAYMENT METHODS
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Credit / Debit Cards
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Stripe​
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Offline Payments