SHIPPING & RETURNS
SHIPPING POLICY
Shipping Methods: We offer the following shipping methods:
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Standard Shipping: This is our default shipping option and usually takes 7-15 business days for domestic orders.
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Expedited Shipping: For customers who need their orders quickly, we provide expedited shipping with delivery within 3-7 business days.
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International Shipping: We offer international shipping to select countries. The shipping time may vary depending on the destination and customs clearance processes.
Shipping Costs: Shipping costs are calculated based on several factors, including the weight of the package, the destination, and the selected shipping method. The exact shipping cost for your order will be displayed during the checkout process.
Free Shipping: We offer free shipping for orders that meet the minimum purchase requirement specified on our website. Please refer to the website for the current threshold.
Shipping Timeframes: We strive to process and ship all orders within 1-2 business days. The estimated shipping timeframes are as follows:
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Express Shipping: 3-7 business days
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International Shipping: 7-15 business days (may vary based on the destination)
Order Tracking: Once your order is shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your shipment on our website or the courier's website.
International Shipping: For international orders, please note that customs duties, taxes, or import fees may be applicable based on the regulations of your country. Any additional charges or fees imposed by customs authorities are the responsibility of the customer.
For more detailed information regarding our shipping policy, please visit the shipping section on our website or contact our customer support.
TANRIKIZI LTD
RETURN & EXCHANGE POLICY
Thank you for shopping with BS - Care. We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a flexible return and exchange policy. Please review the following guidelines:
1. Eligibility for Returns and Exchanges
Products are eligible for return or exchange within 15 days from the date of delivery.
The item must be unused, in its original condition, and in the original packaging.
2. Return Process
To initiate a return or exchange, please contact our customer support team at info@bs-care.com / +44 7471 455830 within the specified return period.
Provide your order number, the item(s) you wish to return or exchange, and the reason for the return.
Our customer support team will guide you through the return process and provide you with a return authorization if required.
3. Return Shipping
Customers are responsible for the return shipping costs unless the return is due to a defective or incorrect item.
We recommend using a trackable shipping service to ensure the safe return of the item.
4. Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
If approved, the refund will be processed back to your original payment method within unpacked and used product.
Please note that shipping fees and any applicable taxes are non-refundable.
5. Exchanges
If you wish to exchange an item for a different product, please contact our customer support team.
The exchange will be subject to availability, and any price differences will be adjusted accordingly.
6. Non-Returnable Items
Unpacked and used product are not eligible for return or exchange due to hygiene reasons.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer support team immediately.
We may request supporting documentation, such as photos or videos, to assess the issue.
We will provide a resolution, which may include a replacement, repair, or refund.
TANRIKIZI LTD